Support
Getting help with MediLog24
One address, answered by the team that builds the app
Write to support@medilog24.com about anything: a record that will not open, a share link you cannot revoke, a question about where your files are stored, or a feature you want.
What to include
It saves a round trip if you tell us: the email address you sign in with, the name of the record or patient involved, what you expected to happen, and what happened instead. Please do not send us the medical document itself.
Deleting your account
You can delete records, patient profiles or your whole account from inside the app. Our database records are purged within 30 days. The files in your Google Drive stay yours; to remove those, delete the MediLog24 folder in Drive yourself.
Withdrawing Google access
You can revoke the app’s access to your Google account at any time at myaccount.google.com/permissions. That stops the app reaching your files. It does not delete them.
Common questions
Most of them are answered on the homepage FAQ. For the detail, see the Privacy Policy and the Terms of Service.
Company
MediLog24 is a product of SAMTrek UG (haftungsbeschränkt), Lerchenstr. 7, 85630 Grasbrunn, Germany. Full company details are on the Impressum page.